Refund policy

We want you to love your Juno Fine jewelry. If you don't, you have 30 days after delivery to request a return.

What can be returned
For hygiene reasons, earrings must be unworn, in their original condition, with the gift box, certificate card and backs included. Necklaces must be unworn and undamaged. You'll need your order number or proof of purchase.

How to start a return
Email us at support@junofine.com before sending anything back. If your return is approved, we'll email you instructions on how and where to send your package. Return shipping is paid by the customer, and we recommend a tracked shipping method. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong item
Please check your order when it arrives. If a piece arrives damaged, a stone or setting is faulty, or you received the wrong item, email us your order number with a photo within 30 days of delivery. We'll send a free replacement or give you a full refund, your choice. No return is needed.

Cancellations
You can cancel for a full refund within 12 hours of placing your order by emailing us. After that, your order may already be on its way, but you can still use the return process above.

Non-returnable items
Worn earrings, items damaged after delivery, and gift cards can't be returned.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Gifts
If your item was a gift, the refund goes to the original purchaser's payment method.

Refunds
Once we've received and inspected your return, we'll email you to let you know whether it was approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card company may take another 5–10 business days to post it. If more than 15 business days have passed since your refund was approved, contact us at support@junofine.com.

Please contact us first
If there's any problem with your order, email us before contacting your bank or card issuer. We can almost always fix it faster, usually with a replacement or refund within days.