Shipping policy
Free express shipping on every order
We currently ship to the United States. Shipping is always free, tracked, and includes all customs duties and fees, so you won't pay anything extra on delivery.
Processing time
Orders are processed within 1β3 business days (MondayβFriday, excluding holidays).
Delivery time
Most orders arrive within 6β8 business days after they ship. You'll receive a tracking number by email once your order ships. Tracking can take 2β3 business days to show updates.
Gift-ready packaging
Every order arrives in our gift box with its GRA certificate card. The Gift Set (studs + necklace) ships together in one gift box.
Christmas orders
Please check the banner at the top of our site for the holiday order cutoff date. Orders placed after the cutoff may arrive after December 25.
Delays
Carriers can experience delays, especially during the holidays. If we can't ship your order within the time stated above, we'll email you with an updated date and give you the option to cancel for a full refund.
Lost packages
If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 20 business days of ordering, email us at support@junofine.com and we'll investigate and send a free replacement or a full refund.
Marked delivered but not received
Please check around your home and with neighbors, and contact the carrier. Then email us within 7 days of the delivery date and we'll help you open a claim. We're unable to replace packages that tracking confirms were delivered to the address provided, but we'll always help you look into it.
Address accuracy
Please double-check your shipping address at checkout. We can't redirect orders that have already shipped, and we aren't responsible for orders delivered to an incorrect address entered at checkout. If you spot a mistake, email us within 12 hours. We currently can't ship to P.O. boxes.